Customer Help

We source our spices from our own natural farm & directly from trusted farmers who cultivate and nurture the crops on farms in kerala, Idukki Nedumkandam. Our focus on quality ensures that you receive only the freshest and authentic  original spices.

Absolutely! We take pride in offering pure and natural spices. All our products are free from artificial additives, preservatives, and any harmful substances. we only sell farm fresh spices  natural only.

Our all spices from our farm which located in idukki, kerala , india and we collect from  nearby trusted farmers who cultivate and nurture the crops own farms We carefully select the best sources to bring you a diverse range of authentic tastes.

To preserve the freshness and aroma of our spices, store them in dry place, away from  moisture. Keeping them in airtight containers is recommended.

At the moment, we primarily serve customers in India. However, we are working towards expanding our services to cater to international customers in the future.

We strive to deliver top-quality products, but if you encounter any issues, please contact our customer care immediately with  receipt. We’ll be happy to assist with returns and refunds on a case-by-case basis. please read our refund & return policies 

You can reach our customer care team via email at support@visinaspices.com or call our number: +9191522 57919. We are available to assist you from Monday to Saturday, 9:00 AM to 6:00 PM (IST).

Yes, you will receive a tracking number once your order is dispatched. You can use this number to track the status of your shipment until it reaches your doorstep.

For bulk orders, we may offer special discounts. Please get in touch with Us  Our team to discuss your requirements, and we’ll be glad to assist you.

Yes, we offer a range of organic spices as well. Look for the “Organic” label on our products to identify those that are certified organic.

We accept various payment methods, including credit/debit cards, net banking, mobile wallets, and UPI (Unified Payments Interface).

Yes, we offer gift packaging options for special occasions. Please mention your gifting requirements at the time of placing the order, and our team will assist you accordingly.

We aim to process orders promptly for quick delivery. If you wish to make changes or cancel your order, please contact our customer care team as soon as possible. We’ll do our best to accommodate your request.

Yes, we regularly share recipes and cooking tips on our website and social media platforms. 

Yes, we value our loyal customers. We have a rewards program that offers exclusive benefits, discounts, and special offers for our frequent shoppers.

Currently, Yes, our office is a physical store too  please visit: 14/450, Thannimoodu – Kombayar Rd, Nedumkandam, Kerala, india 685553.

Our spices have a recommended shelf life of 6 to 24 months, depending on the specific product. The packaging will have a “best before” date for your reference.

Yes, we welcome wholesale inquiries. If you’re a retailer or business looking to stock our premium spices, please contact our wholesale department for further information.

There is no minimum order value. Whether you wish to buy a single spice or a variety of products, we cater to all orders, big or small.

Yes, we offer the option of creating customized spice blends to cater to your unique taste preferences. Additionally, if you have specific packaging requirements for events or gifts, please let us know, and our team will be glad to assist you in creating personalized packaging options.