We offer a full refund for sold goods under three circumstances.
If the shipment arrived damaged.
If the products received are past the expiry date or have any packing issues.
In both cases to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is requested to take photos of damaged/expired products and share them with us upon request.
There are certain circumstances where we allow returns but not refundable.
The customer has a change of mind after placing an order.
The customer ordered the wrong products and did not inform Visina Spices before an order is dispatched from the warehouse.
The customer opened the product and did not like the texture or taste of the product.
In a scenario where the package is not opened and the products are in original condition, we can offer a partial refund. The customer has to inform us regarding the return and the customer will have to bear the shipment cost.
Please do not send your purchase back to the manufacturer.
No refund requests will be entertained after 3 days from the date of delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 10-15 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@visinaspices.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@visinaspices.com.
Shipping Returns
To return your product, you should mail your product to: support@visinaspices.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us at support@visinaspices.com for questions related to refunds and returns