We are committed to providing you with the greatest quality spices and a delightful purchasing experience. However, we recognize that sometimes situations may arise where you may need to return a product. We have designed a straightforward and customer-friendly return policy to assure your satisfaction:
- 10-Day Satisfaction Guarantee: We offer a 10-day satisfaction guarantee from the date of delivery. If you are not totally happy with your purchase for any reason, you can initiate a return within this deadline.
- Eligibility for Returns: To be eligible for a return, the product must be in its original condition, unopened, and unused. Please check that the packing is intact and all seals are unbroken.
- How to Initiate a Return: To initiate a return, please contact our customer care team either through email or phone. Provide your order details, the reason for the return, and other relevant information to facilitate the process.
- Return Shipping: Customers are liable for the return shipping expenses unless the return is due to a mistake on our part or a damaged/defective product. We recommend utilizing a trackable delivery option to ensure the safe return of the goods.
- Refund or Exchange: Once we receive the returned item and verify its condition, we will handle your refund or exchange as per your option. Refunds will be granted to the original payment method used during purchase.
- Non-Refundable Items: For reasons of safety and sanitation, we cannot accept refunds on opened or used spice items.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, and there will be no additional expense for return postage.
- Cancellation Policy: If you desire to cancel your order before it is dispatched, please contact us as soon as possible. Once the order is shipped, our regular return policy will apply.
The respect your faith in Visina Spices and want to make your spice experience a joyful one. If you have any further questions or concerns regarding our return policy, feel free to reach out to our dedicated customer care team. We are here to support you every step of the way. Thank you for choosing Visina Spices, and we look forward to serving you with outstanding quality and service.